Effective Date: 05/01/2026

Paws and Refresh respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

Information We Collect

We may collect personal information when you contact us, book a service, or communicate with us through our website, email, phone, or booking forms. This may include:

• Name

• Email address

• Phone number

• Service address or location

• Pet information, routines, and care instructions

• Emergency contact information

• Veterinary contact information

• Home access instructions

• Payment or booking details

• Messages submitted through our website or forms

How We Use Your Information

We use your information to provide pet care, house sitting, dog walking, drop-in visits, and home refresh services. This may include scheduling appointments, communicating with you, caring for your pets, following home access instructions, sending visit updates and photos, processing payments, and keeping accurate service records.

Pet & Home Photos

Photos taken during visits are used for client updates and service communication. We will not publicly share photos of your pets, home, or personal spaces without your permission.

Sharing Information

We do not sell your personal information.

We may share limited information only when necessary to provide services, process payments, use booking or website tools, respond to emergencies, contact veterinary care providers, or comply with legal or safety requirements.

How We Protect Your Information

We take reasonable steps to protect your personal information and limit access to client details. We use trusted platforms for website hosting, communication, scheduling, and payment processing when needed.

Website Use & Cookies

Our website may collect basic usage information through Squarespace or related website tools, such as pages visited, browser type, device information, and general website activity. This helps us understand how visitors use our site and improve our services.

Your Choices

You may contact us to update your information, ask privacy-related questions, or request that certain information be removed from our records when possible.

Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

Paws and Refresh
Email: hello@pawsrefresh.com
Phone: 971-529-6264
Website: pawsrefresh.com